Terms & Conditions

By accessing our website or placing an order, you agree to these Terms & Conditions and the applicable policies published on our website. If you do not agree with these terms, please discontinue using our website. These terms should be read together with our Privacy Policy and other applicable shopping policies.

We make reasonable efforts to display accurate product descriptions, photographs, specifications, prices, and availability. Product appearance, colors, packaging, or specifications may vary slightly due to display settings, photography, or manufacturer updates. Please review the product details carefully before placing an order. If you notice an error in a product listing, please contact us.

Product prices, promotions, and availability may change from time to time. Applicable delivery charges and other costs will be shown during checkout where applicable. If a product is unavailable or a material pricing or listing error is discovered, we may contact you to resolve the issue or cancel the affected order, subject to applicable law. Any payment collected for a cancelled order will be handled in accordance with the applicable refund process.

When you place an order, you submit a request to purchase the selected products. We may send an order confirmation or notification acknowledging receipt of your request. This acknowledgment does not necessarily mean that the order has been finally accepted or dispatched.

We may contact you to verify your contact details, delivery address, order information, or payment status before processing an order.

We may decline, suspend, or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect information, product unavailability, pricing errors, or failed payment verification. If payment has already been collected, any applicable refund will be handled according to our refund process and applicable law.

The payment methods available for an order are those displayed during checkout. Depending on availability, these may include bKash, Nagad, Rocket, cash on delivery, or other supported payment options.

Online payments may be processed by third-party payment service providers and may be subject to their terms, verification requirements, and security procedures. Customers must provide accurate payment information and complete any required authorization or verification.

An order requiring online payment may not be processed as paid until the payment status has been successfully verified.

Delivery availability, charges, and estimated delivery times depend on the delivery location, selected service, product availability, and courier operations. Delivery estimates are provided for guidance and may be affected by circumstances beyond our reasonable control.

Customers are responsible for providing a complete delivery address and a reachable phone number. Incorrect or incomplete information may cause delays, failed delivery attempts, or additional delivery arrangements.

Please review our Delivery Rules for further information about delivery conditions and charges.

Order cancellation, return eligibility, and refund processing depend on the order status, product condition, applicable policies, and relevant legal requirements.

If you receive a damaged, defective, incorrect, or incomplete order, please contact our support team promptly and provide your order details and any relevant evidence to help us investigate the issue.

Any applicable refund will be processed through an appropriate method, subject to verification and the requirements of the relevant payment provider. Nothing in these terms removes consumer rights that cannot lawfully be excluded.

When using our website or placing an order, you agree to:

• Provide accurate and complete contact and delivery details.
• Review product descriptions and order totals before checkout.
• Use valid payment methods and follow applicable payment procedures.
• Use our website only for lawful purposes.
• Avoid fraudulent orders, payment abuse, unauthorized access, or attempts to disrupt our website.
• Respect applicable intellectual property rights and the rights of other users.

Promotional offers, discount codes, and special prices may be subject to specific eligibility conditions, usage limits, validity periods, and product restrictions. Unless otherwise stated, offers cannot be assumed to be combined with other promotions. We may correct errors or withdraw a promotion as permitted by applicable law, while honoring any obligations already incurred.

We aim to maintain a reliable and secure website, but uninterrupted access cannot be guaranteed. Maintenance, technical failures, network issues, third-party service disruptions, or other circumstances may temporarily affect website availability or order processing. We may update, suspend, or modify website features when reasonably necessary.

Unless otherwise stated, the website design, text, graphics, logos, photographs, and other original materials are owned by or licensed to their respective rights holders. You may not reproduce, distribute, modify, or commercially exploit protected materials without appropriate permission, except as permitted by applicable law.

Our website may rely on or link to third-party services, including payment processors, delivery providers, and external websites. These services may operate under their own terms and policies. We are not responsible for independent third-party services to the extent permitted by applicable law. This provision does not remove any responsibility that we may have under applicable law.

To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising from circumstances beyond our reasonable control, including certain website interruptions or third-party service disruptions. Nothing in these terms excludes or limits liability where such exclusion or limitation would be unlawful, or restricts any mandatory consumer rights.

Our handling of personal information is explained in our Privacy Policy. By using our website, you acknowledge that you should review that policy to understand how your information may be collected, used, and shared. Any consent required by applicable law will be handled separately where necessary.

We may revise these Terms & Conditions to reflect changes in our services, business practices, or applicable legal requirements. Updated terms will be published on this page with a revised effective date. Changes will apply as permitted by applicable law, and we encourage customers to review this page periodically.

These terms are intended to operate in accordance with the applicable laws of Bangladesh. Any dispute arising from the use of our website or a purchase will be addressed through the appropriate dispute-resolution process or competent authority in accordance with applicable law.